Terms of service
Last updated: September 9, 2026
Welcome to Nocturne Robes. These Terms of Service (“Terms”) govern your use of our website and your purchase or use of products and services offered through it.
By accessing our website, placing an order, or otherwise using our services, you agree to these Terms. If you do not agree, please do not use our services.
1. Online Store Terms
By using our website, you represent that you are legally permitted to enter into transactions under the laws applicable to you, or that you have any necessary consent from a parent or legal guardian.
You may not use our products or services for unlawful purposes or violate applicable laws while using our website.
2. Products and Product Information
We make reasonable efforts to display our products, colors, designs, dimensions, features, and images as accurately as possible.
However, colors and appearance may vary depending on your screen, lighting, manufacturing variations, or other factors.
We reserve the right to modify, discontinue, or limit the availability of any product at any time.
3. Pricing
All prices displayed on our website are subject to change without notice.
We reserve the right to correct pricing, product descriptions, promotions, discounts, or other errors. If an error affects an order you have already placed, we may contact you to provide available options, including cancellation and refund where appropriate.
Taxes, duties, customs fees, or other charges may apply depending on the destination and applicable law.
4. Orders
Placing an order does not necessarily guarantee acceptance.
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving suspected fraud, payment issues, pricing or inventory errors, misuse of promotions, or inaccurate customer information.
If we cancel an order after payment has been successfully collected, we will provide an appropriate refund.
You are responsible for providing accurate billing, contact, and shipping information.
5. Shipping and Delivery
Estimated shipping and delivery times are estimates and are not guaranteed unless expressly stated otherwise.
Delivery may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, weather, high order volumes, and incorrect or incomplete addresses.
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please refer to our Shipping Policy for additional information.
6. Returns and Refunds
Returns, refunds, exchanges, damaged products, and cancellations are governed by our Return & Refund Policy.
Nothing in these Terms is intended to exclude rights that cannot legally be excluded under applicable consumer-protection laws.
7. Product Use and Safety
Products should be used only as intended and in accordance with any instructions, warnings, labels, or safety information provided with the product.
For products containing electrical or heating components, customers should follow all provided operating and safety instructions.
Do not use a product if it appears damaged, defective, or unsafe.
To the extent permitted by applicable law, Nocturne Robes is not responsible for damage resulting from misuse, unauthorized modification, failure to follow instructions, or use contrary to the product's intended purpose.
8. Promotions and Discount Codes
Promotions, discount codes, and special offers may be subject to additional conditions.
Unless otherwise stated, discounts cannot be combined. We reserve the right to modify or end promotions and to reject the misuse of promotional offers, subject to applicable law.
9. Intellectual Property
The content available through our website—including our branding, logos, graphics, photographs, product imagery, text, designs, and website content—is owned by or licensed to Nocturne Robes unless otherwise indicated.
You may not reproduce, distribute, sell, modify, publish, or commercially exploit our content without appropriate permission, except where permitted by law.
10. Third-Party Services
Our website may rely on or provide access to services operated by third parties, including payment processors, shipping providers, analytics providers, and other technology providers.
Your use of certain third-party services may also be governed by their own terms and privacy policies.
We are not responsible for third-party services to the extent permitted by applicable law.
11. Prohibited Uses
You may not use our website to engage in unlawful or fraudulent activity, interfere with the security or operation of the website, introduce malicious software, attempt unauthorized access, collect information about others unlawfully, or infringe intellectual-property or other legal rights.
We may restrict access to our services when reasonably necessary to protect our customers, website, or business.
12. Accuracy of Information
We strive to keep information on our website accurate and current, but occasional typographical errors, inaccuracies, or omissions may occur.
We reserve the right to correct these errors and update information where appropriate.
13. Disclaimer
To the extent permitted by applicable law, our website and services are provided on an “as available” basis.
We do not guarantee that the website will always operate uninterrupted or error-free.
Nothing in these Terms excludes warranties, guarantees, or other protections that cannot legally be excluded.
14. Limitation of Liability
To the fullest extent permitted by applicable law, Nocturne Robes will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website, services, or products where such liability may legally be limited.
Nothing in these Terms limits liability that cannot legally be limited or excluded.
15. Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using our services, you acknowledge that your information may be processed as described in that policy.
16. Changes to These Terms
We may update these Terms periodically to reflect changes to our services, business practices, or applicable requirements.
The current version will be posted on this page with its updated revision date.
Your continued use of our services following an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.
17. Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
18. Entire Agreement
These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies displayed on our website, constitute the agreement governing your use of our services.
19. Contact Information
Questions regarding these Terms can be sent to:
Nocturne Robes
support@nocturnerobes.com