Shipping policy

Last updated: September 9, 2026

At Nocturne Robes, we work to process and deliver every order as quickly as possible. Please review the information below before placing your order.

Order Processing Time

Orders are typically processed within 1–3 business days after your order is placed and payment is confirmed. Business days do not include weekends or public holidays.

During high-volume periods, product launches, viral demand, sales, holidays, or promotional events, processing times may be longer than usual. We appreciate your patience during these periods as our team works to fulfill orders as quickly as possible.

You will receive an order confirmation by email after placing your order and another email containing tracking information once your order has shipped.

Shipping Times & Delivery Estimates

After processing, our estimated standard delivery time is:

Standard Shipping: 7–12 business days

Please note that delivery windows are estimates and are not guaranteed. Total delivery time includes both processing and shipping time.

During periods of exceptionally high order volume, delivery may take longer than the standard estimate.

Delivery times may also vary depending on your destination, shipping carrier, customs processing, weather, local postal services, and other circumstances outside our reasonable control.

Shipping Rates

We are proud to offer FREE worldwide shipping on all eligible orders.

If shipping is unavailable to a particular destination or additional charges apply, this will be shown at checkout before your purchase is completed.

Order Tracking

Once your order ships, you will receive an email containing your tracking information.

Please allow 3–5 business days after receiving your tracking number for tracking information to become active or update within the carrier's system.

If your tracking information has not updated after this period, please contact us at support@nocturnerobes.com.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, contact us as soon as possible at support@nocturnerobes.com. We cannot guarantee that an address can be changed once an order has entered processing or has shipped.

We are not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer, except where required by applicable law.

Customs & International Orders

International shipments may be subject to customs procedures, import taxes, duties, or other fees depending on the destination country.

Any applicable charges imposed by local authorities are the responsibility of the customer unless otherwise stated at checkout or required by applicable law.

Customs processing may occasionally cause additional delivery delays outside our control.

Lost, Delayed, or Delivered Packages

If your package appears significantly delayed, please contact us and we will assist you in reviewing the available tracking information.

If tracking shows that an order has been delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors, and contact the shipping carrier.

We will assist where reasonably possible with carrier-related issues.

Questions About Your Order

For any shipping or delivery questions, contact:

Nocturne Robes
support@nocturnerobes.com