Refund policy
Last updated: September 9, 2026
At Nocturne Robes, we want you to love your order. If something isn’t right, please review our return and refund policy below.
Returns
We accept eligible return requests within 30 days of delivery.
To qualify for a return, your item must be:
- Unworn and unused
- In its original condition
- Free from stains, odors, damage, or signs of wear
- Returned with its original packaging and any included accessories
To request a return, contact us at support@nocturnerobes.com with your order number and reason for the return.
Please do not send an item back without contacting us first. Returns sent without prior approval may not be accepted.
Return Shipping
Unless the product arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges, if applicable, are non-refundable.
We recommend using a trackable shipping method, as we cannot be responsible for returned packages lost in transit.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item arrives damaged, defective, or you receive the wrong product, contact us at support@nocturnerobes.com as soon as possible and include your order number along with clear photos or videos showing the issue.
Once reviewed, we’ll work with you to provide an appropriate replacement, refund, or other resolution at no additional cost where applicable.
Refunds
Once we receive and inspect an approved return, we’ll notify you whether your refund has been accepted.
Approved refunds will be issued to your original payment method. Please allow additional processing time for your bank or card provider to post the refund.
Items returned used, damaged, incomplete, or otherwise outside the conditions above may be refused or may not qualify for a full refund.
Order Cancellations
We process orders quickly, so cancellations are not guaranteed once an order has been placed.
If you need to cancel or modify your order, contact support@nocturnerobes.com as soon as possible. If the order has already entered processing or shipped, it may no longer be possible to cancel it.
Exchanges
For sizing or product changes, contact us at support@nocturnerobes.com. Exchange availability depends on inventory and the condition of the returned item.
Exceptions
Gift cards and items explicitly marked as final sale are not eligible for return unless required by applicable law.
Nothing in this policy limits any consumer rights you may have under applicable law.
Contact Us
For questions regarding returns or refunds, contact:
Nocturne Robes
support@nocturnerobes.com